Refund policy
1. RETURN PERIOD
You have 30 days from the date you receive your item to request a return.
2. RETURN CONDITIONS
Returns without prior approval will not be accepted. To initiate a return, please contact us through the chat widget.
3. RETURN PROCESS
Please use our chat widget to start a return. If accepted, we'll provide instructions.
• IMPORTANT - SALE ITEMS
All sale items and promotional offers are final sale.
They are not eligible for refunds, only for store credit if they meet return conditions.
4. NON-RETURNABLE ITEMS
We do not accept returns or refunds for:
- Custom or personalized items
- Personal care products
- Gift cards
- Sale or promotional items (store credit only)
5. DAMAGED OR DEFECTIVE ITEMS
Please check your order upon arrival. If your item is damaged, defective, or incorrect, contact us through our chat widget below within 3 days.
6. EXCHANGES
If you want a different size, color, or model:
- Return the original item per the process above.
- Place a new order for the item you want.
(We do not do direct swaps.)
X CANCELLATIONS
- Full-price orders: You may cancel within 30 minutes of purchase for a full refund.
- Sale or promotional orders: Cancellations
